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Frequently Asked Questions About Moving

Questions

When is the best time to move?
When should I contact Accedia Moving Services for an estimate?
What happens when an Accedia Moving Services relocation consultant comes to my home or business?
What is a binding estimate?
What is a non-binding estimate?
How is the cost of my shipment calculated?
How should I pay and what are the payment methods?
What is an Order for Service?
What is a Bill of Lading?
What is an inventory?
Can I pack anything in the drawers of my dresser or desk?
Will my driver load all the boxes that I have packed?
How should I pack my waterbed?
Can I pack and move my plants?
How do I prepare my appliances for moving?
How will Accedia Moving Services protect my upholstered furniture?
Am I protected against loss or damage while my goods are in transit?
How should I prepare my home and myself for move day?
How will I know when my shipment is going to be delivered?

Answers

1. When is the best time to move?

The time between May 15 and September 15 tends to be the busiest for a moving company. Because of the generally good weather, the number of shipments during this time of year is extremely large. It is a good idea to take all of these factors into consideration when deciding the best time for your move. If your schedule allows for it, provide Accedia Moving Services with a five-day period in which to load your shipment. If it is feasible to do so, try to be flexible with your destination timeframe as well. There is a good chance that you may be one of the many customers being serviced during this busy season. Any extra time we can build into the schedule for your move can result in a better experience.

2. When should I contact Accedia Moving Services for an estimate?

The more notice that you can give us, the better, especially if you are moving during our busy season, the days between May 15 and September 15. Our estimators can visit your home to complete a “visual survey of your household goods shipment” within six weeks prior to your move. If your employer needs you to submit an estimate for approval, prepare to add even more time to make a decision. Four weeks before your expected “load day”, it is a good idea to call Accedia Moving Services and confirm your booking. During that call, you can also schedule your packing, loading, and delivery dates. We base this timeline on moves scheduled during the peak season. You may be able to shorten these times if your move occurs between September 15 and May 15.

Professional Affiliations

Accedia Moving Services LLC is Your 24-Hour Relocation Solution

Accedia Moving Services LLC maintains a good standing with a number of governmental agencies, such as:

The Federal Motor Carrier Safety Administration (FMCSA)
The Public Service Commission (PSC)
The Public Utilities Commission of Ohio (PUCO)
We also maintain compliance with all safety programs required for on-the-road providers, such as drug and alcohol screening, along with maintaining appropriate records to support these standards.
Association (AMSA)
Accedia Moving Services LLC is a proud member of the American Moving and Storage Association (AMSA).

3. What happens when an Accedia Moving Services relocation consultant comes to my home or business?

An Accedia Moving Services relocation consultant may come your residence to complete a visual survey of your items. After we complete the visual survey, the relocation consultant will calculate the weight, packing costs, and any additional charges of the shipment. Keep in mind that our relocation consultant must be able to clearly see what items you will be moving so that they can provide you with an accurate price estimate. It is easy to miss or misplace items stored in attics, crawl-spaces, closets, and basements, so it is a good idea to completely organize your location before the Accedia Moving Services consultant arrives.

To account for all of your items before the packing begins, the consultant checks all of your closets and cabinets, looks under beds, and in any other storage spaces. They must be able to see all of the items that need to be packed and moved. Make sure to notify the relocation consultant of any items that are out of view but are part of your inventory. If you plan to eliminate any items, have the consultant make a note of it. Getting rid of any items which you do not want to take with you will save a great deal of hassle on loading day. If you do not do this, there may not be enough space on the van for your entire shipment. This may not be the case with a few smaller items, but if you anticipated eliminating an entire bedroom suite and fail to do so, there is a chance that this action could violate the integrity of your binding estimate. It may also result in a situation where the driver could run out of space on the van.

4. What is a binding estimate?

A binding estimate is a contract that you make with Accedia Moving Services in advance of your move. The estimate clarifies the precise cost of the move based on the services requested at the time of the estimate. If you request or require additional services at either the point of origin or at the destination, the total cost will increase.

5. What is a non-binding estimate?

A non-binding estimate is the mover’s approximation of the cost due. We base it on the requested services, as well as the estimated total weight of the shipment. A non-binding estimate does not bind Accedia Moving Services. Accedia bases final charges due on the actual weight and tariff provisions in effect. The driver will weigh the trailer before loading your shipment, and once we load your entire shipment, the driver will weigh the trailer again. We determine all other charges at your origin address. However, if there are any additional charges incurred during delivery, the driver will provide you with the additional cost.

6. How is the cost of my shipment calculated?

Accedia Moving Services figures the transportation charges for any move based on the total weight of your shipment, travel mileage, and/or set fee pricing. Feel free to ask your relocation consultant to explain any item charge that appears on your estimate if you do not understand it.

Some of the additional charges that may be included are:

Packing
Valuation
Coverage
Bulky article charge (for oversize items)
Cargo Prep
Extra labor not previously requested

Make sure that you fully understand all the charges so that you can accurately compare any estimates that you receive.

7. How should I pay and what are the payment methods?

Customers must pay all charges before we unload your shipment at your destination, according to tariff provisions. Make payments using:

Cash
Certified Check
Credit Card
Debit Card
Money Order

Please examine these options with your relocation consultant or the customer service representative assigned to your shipment. If your employer is financing your move, they may arrange billing via invoice, in advance. No matter which option you choose, make sure to finalize everything before packing and loading begins. If you do not organize your preferred method of payment before loading day, it can cause problems on delivery day, and may violate your agreement with Accedia Moving Services.

8. What is an Order for Service?

An Order for Service is a document that Accedia Moving Services prepares before we transport your shipment. The Order for Service gives you written confirmation of the services that you asked us to perform along with your shipment. The Order for Service also lists any special or uncommon services that you ordered, the dates for the pickup and delivery of your shipment, the amount of valuation we determined, and an address and telephone number where the mover can contact you, if necessary, during the move.

The Order of Service also includes the charges we will assess you for your move.

If you are moving under a non-binding estimate, the Order of Service shows:

The amount of the estimated non-binding charges
The method of payment for the charges
The maximum amount that you must pay at the time of delivery to obtain possession of your shipment, in the case that the actual
Charges exceed the non-binding estimate.
If you are moving under a binding estimate, the Order of Service will show:
Any changes that you must pay upon delivery, based on the terms of payment
The binding estimate amount

Both you and your Accedia Moving Services mover must sign the Order for Service.

9. What is a Bill of Lading?

Accedia Moving Services prepares a Bill of Lading for every shipment transported. A Bill of Lading serves as the receipt for your shipment as well as the contract with your Accedia Moving Services mover for your transportation. You will receive a copy of the Bill of Lading from the driver who loads your shipment.

Before signing the Bill of Lading be sure that you have read and understand all of the information on it. The document lists the specific mover and spells out when the transportation is to be performed. A Bill of Lading also clarifies the terms and conditions for payment of the total expenses accrued, and it provides information about the valuation of your shipment as well as the amount that Accedia Moving Services will be liable for in the event of damage or loss. If you are moving under a non-binding estimate, the Bill of Lading also states the maximum amount required to be paid at the time of delivery.

10. What is an inventory?

An inventory is a written document which gives a detailed, descriptive full listing of your household goods and the condition of each item when received by the driver. In many cases, the Accedia Moving Services driver will inventory your shipment as they load it, however this is not required by law.

It is a good idea to double check that everything listed on the inventory is entire and correct. This is not always a simple or easy task, because some items may have “PBO” written under their description. ” This means “packed-by-owner”. Because the driver is not able to look inside already packed boxes, we cannot list the content of these cartons on your inventory. Another note that you may find on a line item in the inventory is “CP”. This means “Carrier Packed” container.

Keep in mind that this inventory is partially for you to keep track of shipments and the condition of each item as loaded on the truck. If damage occurs to any item during the loading process, check the inventory tag on that item and make a note in the far right hand column on the line dedicated to that item. We scrutinize this inventory closely when initiating a claims process, so it is imperative to note all damage clearly.

We will examine the inventory at the destination when delivering your goods. Use it to check delivery of all items and that they all remain in their original, pre-move condition. If there is damage to any items, notify your driver.

Accedia Moving Services’ staff are extremely careful about the way we handle your items. The inventory is our safeguard against contested damage claims. We suggest that you utilize the inventory to ensure your protection, just as the driver uses it to protect themselves.

11. Can I pack anything in the drawers of my dresser or desk?

Accedia Moving Services recommends that you pack all items and leave all drawers empty. Store any loose items in boxes to prevent damage or loss.

12. Will my driver load all the boxes that I pack?

As long as your driver declares that your boxes are safe for shipment, they will load them.

13. How should I pack my waterbed?

Drain all waterbeds completely. In addition, professionally vacuum drain fiber-filled waterbeds before your move date.

14. Can I pack and move my plants?

The short answer is, no.

Most of the time, the stress and heat of being inside of the moving trailer causes plants to die. Some states do allow packed plants under specific conditions. Many states do not allow the entry of plants, while other states have no regulation on plants at all. Check your state’s regulations prior to moving the plants with your own vehicle.

15. How do I prepare my appliances for moving?

Disconnect all appliances, such as refrigerators, dryers, and washers. Install stabilizers for washers. If you have questions, your Accedia Moving Services can help you understand how to service these items. All local moving companies have business relationships with local service providers that perform these services. Check with Accedia Moving Services to find out who we will be using. You will need to contact these companies to schedule their service.

16. How will Accedia Moving Services protect my upholstered furniture?

Accedia Moving Services uses a special product known as stretch-wrap to protect your upholstered furniture. It is a heavy, clear plastic wrap that protects your furniture from becoming soiled.

17. Am I protected against loss or damage while my goods are in transit?

Yes you are, but the degree of protection and how much it will cost, depends upon the level of valuation coverage you choose.

The valuation selection you choose determines the basis upon which any claim may be adjusted, as well as the maximum liability of Accedia Moving Services. We base the liability of Accedia Moving Services for loss or damage upon the carrier’s tariffs and exclusions. Valuation is not insurance; it is the amount of liability of the moving company. Check with your homeowner’s insurance provider to find out if they cover moving.

Released Value
No cost to client.
This option provides minimal protection and is not sufficient coverage for the majority of shipments. Released Value will pay you $0.60 per pound per article if loss or damage occurs. This means a piece of furniture weighing 75 lbs. will receive a settlement of $45.00. If you select this coverage, we will ask you to initial the Bill of Lading. This is only applicable if your insurance policy covers your goods for the entire value and consider it supplemental coverage for you.

Full Extra Care Protection
If you purchase this level of protection, all items that are lost, damaged, or destroyed will be repaired, replaced with similar items, or you will be reimbursed with a cash settlement based on the current market value, regardless of the age of the lost or damaged item. Be aware: Depreciation of an item is not a factor in deciding replacement value.

The cost of Full Extra Care Protection may be further subject to various deductible levels of liability that may reduce your cost. Be sure to ask your Accedia Moving Services representative for the details of your specific plan.

18. How should I prepare my home and myself for move day?

Accedia Moving Services may ask you to select a window of consecutive days during which we can load your goods. We refer to this window as a “load spread” and the amount of days needed depends on many factors, including the size of your shipment and the time of year. Please try to be as flexible as possible, especially during the busy season.

Your Accedia Moving Services customer service representative will call you at least 24 hours before load day to notify you of the planned arrival time. This is when you should share any changes with your representative that may affect loading day. Example: The street in front of your new home is under construction, preventing the large over-the-road truck to get near your home. There is always the chance that you may not finish packing or happen to forget something. In this case, you should call your Accedia representative so that they can send out a professional packer to help you.

Make sure that your new home is ready for the moving crew.
Remove anything off the porch and clear all walkways.
It may be a good idea to take doors off of their hinges. This can help immensely if you are concerned that certain items may not fit easily through doorways.
Remove all throw rugs from walkways.

When they arrive, our crew will prepare the home with door jamb protectors, railing protectors, and runners, if applicable. All of these help save the little nicks and dents that can occur during the loading process.

19. How will I know when my shipment is ready for delivery?

Your driver will contact you at least 24 hours before delivery. Accedia Moving Services will assign a customer service representative as your primary contact and they will be able to update you with the delivery date, even if it changes.

Make sure to give the driver all of your contact information. The phone number at the new home will only work if there will be a person there to take the call. If we can contact you at a hotel, at work, at a temporary residence, or by email, let your driver know the number or address. If you will be difficult or impossible to contact, please make arrangements with a family member or a trusted friend to serve as the liaison between yourself and the driver and to provide the driver with your contact info.